Shopping Advice

Stockpiling Notice

It is very important that all residents are resisting the urge to stockpile during this time. It is not needed. Over the past few days we have all seen numerous shopping centres with their aisles depleted, and heartbreaking videos of our elderly and vulnerable unable to purchase basic supplies from their local stores. At this time, the residents of Havant should work together for the community and carry on their shopping behaviour as they normally would. 

If you are able to provide assistance to those in self isolation, or the elderly or vulnerable, please fill out this volunteer form.

In a response to stockpiling, supermarkets have imposed restrictions in store which can be found below. 

Excessive pricing and other harmful practices

The Competition and Markets Authority has urged retailers to behave responsibly and will consider any evidence on companies that may have broken competition or consumer protection law.

You can use this reporting form to report any unfair business practices to the CMA. 

Supermarket Advice

In some cases, dedicated shopping hours and opening hours can vary from store to store so it is important to check your local store before you visit.

Aldi

Product restrictions: Aldi is relaxing food restrictions, but some may apply at certain locations.
Opening hours: Aldi's opening hours have returned to normal. At all opening hours, key workers in the NHS, Police and Fire Service will take priority ahead of queues in Aldi stores upon showing a valid ID. 

Other: Will continue to donate food surplus via distribution partner Neighbourly.

Donated £250,000 to Age UK to support their work with the elderly given their incredibly important work right now.

Asda 

Elderly and vulnerable customers: From Friday 20 March, from store opening until 9am, larger stores available for vulnerable people and their carers. This will also extend to include NHS workers.
Product restrictions: Asda has removed most product restrictions, but some restrictions might be put in place on products in high demand.
In-store:Temporarily closing non-essential service counters to make more space available. The contactless limit for card payments has been increased to £45.
Online: All drivers equipped with sanitizer spray.
For those self-isolating, advise Asda in the ‘Other Information’ section when placing online order and say where to leave the order (e.g. on the doorstep, at the front gate etc.). Drivers will wear disposable gloves when delivering orders and leave the order at the requested location and make the customer aware the delivery has arrived by ringing the doorbell or knocking on the door. If the shopping isn’t collected quickly, drivers will call the customer. If the customer does not respond then the order will be cancelled and taken back to store with the customer receiving a full refund.

Other: Asda will be donating £5m to FareShare and the Trussell Trust, providing more than 4 million meals to families in food poverty, as well as giving more than 3000 charities access to free food over the next 3 months. Asda is also investing in the logistics and support services that will allow FareShare and Trussell Trust to support families through the crisis, including funding for telephone and online ordering systems to request food parcel deliveries, as well as supporting the recruitment of 20,000 volunteers across the UK to support the charity. 

Boots 

Restricted sales of hand sanitisers to two per person. Patients can be asked to stand 2 metres away from the counter, call back to collect their prescription or sometimes wait outside the Pharmacy.

Co-op 

Vulnerable customers: There is priority shopping for vulnerable customer and those who care for them 8am to 9am on Mondays through Saturdays and 10am to 11am on Sunday.
Product restrictions: Two-item cap on certain products
Children: For every week of unplanned closure of schools, Co-Op is giving 6,500 students who would otherwise have free meals at the Co-Op's 25 Academy schools a £20 voucher to use at any Co-Op food store.

Opening hours can vary from store to store, so please check with your local Co-op for their dedicated shopping hours, and their opening hours.

Iceland

Elderly and vulnerable customers: Store managers have been encouraged to allocate priority store opening hours for elderly and vulnerable people. For Iceland stores this will be the first hour trading of each day. For The Food Warehouse this will be 8-9am each day. Local stores will be communicating this via posters and online on Iceland's Store Locator

Lidl

Product restrictions: Lidl has eased product restrictions, encourages customers to purchase ‘usual household’ quantities.
Payment:The contactless payment limit has been increased to £45.

Lloyds pharmacy

Online: Can deliver to any address for free, for people unable to pick up their prescription - https://bit.ly/2PRujtv

Marks and Spencer 

Elderly and vulnerable customers: First hour of trading reserved for elderly and vulnerable customers in all stores from Friday 20 March and after this, every Monday and Thursday.
NHS staff and emergency service workers: Special shopping hour for the first hour each Tuesday and Friday morning.
In-store: Moving workers from M&S Clothing and Home teams to their food stores to improve service. Increasing hygiene measures across stores and supply chains
Online: Introducing contact-free deliveries
Other: Offering support and currency refunds to M&S Bank customers

Morrison's

In-store: Increased cleaning in stores, there is a priority shopping for NHS workers between 7am and 8am Monday to Saturday.
Online: Launching a new range of simple-to-order food parcels, including options for vegetarians, from March 23rd.
Making more delivery slots available through Morrisons.com and the Morrisons Store on Amazon Prime Now.
Launching a customer call centre for orders to be taken over the phone so that people who do not shop online can still order food.
Delivery drivers will not enter houses or hand over shopping bags. Please mention as part of your Delivery Instructions if you are self-isolating so that our drivers can organise with you how to best deliver your order.
Restriction of only 3 items per customer on every product line online.
The App has been temporarily turned off.
Internal: Launching a colleague hardship fund where staff will be able to apply for funds if they experience a financial setback. Morrisons is donating £10 million worth of produce to help restock the nation's food banks.

 

Sainsbury’s

Elderly and customers with disabilities (online): Online customers over 70 or who have a disability will have priority access to online delivery slots. Sainsbury's will contact these customers in the coming days with more details.
Online: For any online customer who can travel to stores, from 23 March, there will be an expanded ‘click and collect’ service.
In-store: Closing non-essential service counters from  19 March to make more space available
Elderly and vulnerable customers: First hour of trading limited to the over-70s and vulnerable shoppers only.
NHS staff: Priority shopping hour for NHS staff and social care workers, 7.30-8am, Monday to Saturday. Anyone with NHS ID will be able to shop at these times.

Tesco

In-store: Temporarily closing non-essential service counters to make more space available. Introducing some distancing measures at the checkout.
Opening hours: All stores closing at 10pm to enable restocking.
Elderly and vulnerable customers: Priority shopping hour for vulnerable and elderly customers. Every Monday, Wednesday and Friday between 9am-10am and 10am-11am on Sunday.
Online: Encouraging customers who currently shop online or choose Click and Collect to prioritise shopping in-store where possible, to help free up derlivery slots
NHS staff: Priority shopping hour for NHS staff, every Tuesday and Thursday from 7-8am and Sunday from 9am-10am, in all Tesco stores (except Express). Anyone with NHS ID will be able to shop at these times.
Delivery: If you are a vulnerable person, you will be able to book a priority slot and select an eight hour window. Customers who do not currently have a Tesco account and have a letter from the NHS can either create an account online or call the supermarket on 0800 917 7359.

Waitrose

Elderly and vulnerable customers: First hour of opening prioritised for the elderly, vulnerable and their carers.
Elderly and vulnerable customers (online):Intend to introduce a way for vulnerable customers to book preferential delivery slots online, and will announce further details soon.
Other: A £1m Community Support Fund will be available to communities across the UK to help those in need in their local communities.

This page was last updated on 15th June.